Oversee delivery of services across assigned customer portfolio, ensuring end-to-end contract deliverables.
Proactively manage customer experience, forecast, track, and report on recurring service engagements.
Drive adherence to best practices, manage engineer workloads, and advocate for customers across the organization.
NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. The company is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score.
Lead operational excellence across a global, multi-site customer experience network with a focus on BPO performance.
Drive automation and AI opportunities to improve productivity and simplify experiences for customers and agents.
Act as the primary point of contact for BPO leadership and ensure consistent service delivery and governance.
The partner company is a technology organization specializing in customer experience operations. It offers a remote-first work culture and values-driven, collaborative environment.
Oversee preservation activities for a portfolio of properties, ensuring compliance with investor guidelines.
Coordinate with vendors, attorneys, and internal teams to resolve property issues and manage claims.
Maintain accurate records and provide guidance to junior team members while contributing to process improvements.
The company is a mortgage servicing organization focused on property preservation and default management. It offers a remote work environment with a supportive team culture and comprehensive benefits.
Manage dozens of simultaneous MVR projects at once, tracking status, deadlines, and next steps for each.
Prepare, submit, and track state paperwork required to initiate and maintain MVR access on behalf of customers.
Serve as the primary point of contact with our external vendor partner, coordinating requests and resolving issues as they arise.
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. Motive serves nearly 100,000 customers across a wide range of industries including transportation, logistics, construction, and more.
Lead a large, multi-site intake operation spanning in-house and nearshore teams.
Manage vendor partnerships, including SLAs, KPIs, and performance reviews.
Own intake metrics, systems, and cross-functional collaboration with marketing and legal.
EvenUp uses AI to empower personal injury lawyers and victims to get the justice they deserve. The company is one of the fastest-growing vertical SaaS companies, backed by top VCs, and seeks talented, driven, and collaborative individuals to have a lasting impact.
Own end-to-end past-due collections and drive recovery outcomes against internal targets.
Lead and develop a collections team including BPO and offshore partners, setting SLAs and KPIs.
Partner with Product, Engineering, Legal, and vendors to improve systems and reduce bad debt exposure.
Pie Insurance makes commercial insurance affordable for small businesses using technology. They are a diverse team of builders, dreamers, and entrepreneurs driven by core values.